The Customer who has purchased a Product for sale on our web-site has the chance of return the purchased Product within 14 days of delivery in the terms and in the manner described below.


Online return by courier

If the customer has made a purchase on the website, he can  complete the online return form in the "My account" section, and send the product to the address indicated in the procedure for compilation of the form. To allow the correct escape of the online return request, the customer should respect  terms and conditions of acceptance of the request communicated by email by Modula Gioielli;  in the absence of acceptance by the customer, Modula Gioielli will not be able to carry out the return request.  It is specified that the shipment of the Product must take place no later than 30 days from the compilation of the return request by web;  following the request, the customer will be provided with a return identification code (case number) which must always be communicated to the selected courier for the redelivery of the goods, so that they can always indicate it on the delivery receipt.  Unless otherwise informed, any costs for return the Product shall be borne to the Customer.  In any case, to get right to reimbursement of the Product price, the Product must be returned intact, in normal conservation status, packed in the original packaging and complete with all accessories and everything originally contained in the original packaging.  The reimbursement of the purchase price of the returned Product will be credited to the subject who has aimed the order, within a reasonable term, and only after the positive result of the control of the received Product.


The customer who has purchased a tailor-made or customized product for sale will not be able to return it.


You have the right to withdraw from the contract, without giving any reasons, within 14 days  with effects from of delivery of the purchased good.

 Withdrawal will have as their object all the goods you have purchased or only part of the goods themselves.

 To exercise the right of withdrawal, within 14 days of delivery of the goods, you can fill out the request for withdrawal which is inside your area on the Modula Gioielli website, stating as a reason for return the "Right of withdrawal". Otherwise you can also send a written notice of withdrawal, by the use of postal service, always within 14 days of delivery of the goods, to Modula Gioielli sas, Via Cimitero, 7 - 80059 - Torre del Greco (NA), specifying the intention to withdraw  from the purchase and the good (s) for which the withdrawal right will be exercised.  Modula Gioielli also makes available on its website a form that you can use for the communication of withdrawal.

 just in case you sent a notice of withdrawal, also  through the personal area on the website, we will send you a confirmation of receipt of the withdrawal on a durable medium immediately ,communicating you of the address in which you can send back the purchased goods;  the shipment of the goods to this address must take place within 14 days when he/she received our communication.

 To meet with the withdrawal period, it is sufficient that you send the communication concerning the exercise of the right of withdrawal before the deadline of the withdrawal period. For any clarification, please visit the "contact us" section on the website and contact us.

Effects of withdrawal


If you withdraw from this contract, you will be reimbursed for all payments made to us, excluded delivery costs, without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract.

 Refunds will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any cost as a result of such reimbursement.

 The reimbursement may be suspended until receipt of the goods or until the consumer has demonstrated that he has returned the goods, whichever is earlier.

The direct costs of returning the goods will be on his sheet.

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